Car Rental Terms


All Vision Group authorized car drivers are insured with simple insurance, i.e. third party insurance. The combined insurance where the renter of the car in the event of an accident has full coverage of the damage in addition to the exemption for which he will be informed by the Vision Group representative (depending on the vehicle) is charged by the day depending on the type of vehicle. What does it not cover? Damages caused by intent or negligence Damages caused by using the wrong fuel Damages resulting from breach of contract Damages caused by acts of terrorism. Damage caused to the car's underbody, roof, antenna, mirrors and tires or while the car was on a boat.


The renter upon receiving the vehicle must inform the Vision Group representative whether the car will be driven within the region (250 km/day) or outside the region (over 250 km/day). CAUTION! If the renter travels more than the agreed kilometers then 0.04 cents per kilometer is charged.


For the rental, upon receipt of the car, a guarantee amount will be reserved on the driver's credit/debit card which will be returned in full at the end of the rental, as long as no other charges arise. The release of the amount can take up to 14 days depending on the issuing bank of the card. The amount of the guarantee varies by car category. Otherwise the customer can give the deposit amount in cash. Therefore, when returning the car, he will receive back the full amount of the guarantee, as long as no other charges have been incurred.

Payment Methods

For all categories of vehicles the hirer must present a credit/debit card accepted by Vision to cover the amounts relating to the guarantee and the repayment of the rental costs. The remaining amount should be paid upon delivery of the vehicle either by credit card in the driver's name or in cash. A credit card is required for warranty purposes.

Charges Out of Office Hours

Our company offers the possibility of vehicle delivery outside normal working hours (from 20:00 to 09:00). However, an additional charge of €20.00 (incl. VAT) will apply for the "out of hours" service, for such vehicle delivery and/or collection. During the booking process, you will be able to see the details. Should the vehicle pick up fall outside of normal business hours due to delay or for any other reason, the additional fee will be charged locally where "out of business hours" service is available.

Method of Delivery of Rental Vehicle

Delivery and collection of the vehicle can only be done at our store at Ornos - Mykonos. In case you want to deliver-pick up the vehicle at another point, you will have to get approval from our office as there are additional charges for this service

Method of Delivery - Return of Rental Vehicle

The return method and location is stated on your voucher and any further information about returning the vehicle, you will get when you collect the vehicle. Should you wish to change your return details, provided these changes are acceptable to VISION Car Rentals, there may be an additional charge.

Driving License

The driver must hold a license for at least one year. The driver's license must be Greek, European (for EU countries) or International (for non-EU countries). The minimum age of the driver is 23 years and the maximum age is normally 70 years.

Rental Period

Rental days are calculated on a 24-hour basis, starting from the moment presented on the voucher. VISION Car Rentals charges 1/3 of the price for each hour in excess of the 24-hour rental. After 3 hours of late vehicle return, one (1) full rental day will be charged. Changes made upon return after the rental should be made by the car rental company. The car rental company must be informed by phone or email of any change in the vehicle return time. In case of flight delay, etc., VISION Car Rentals allows changing the delivery time up to 1 hour, which means that the rental period starts counting 1 hour later than the reservation. There is no extra charge for this except where the "out of hours" charge applies.


To make an amendment, you must cancel your original reservation to create a new one. If the change is made at least 7 days before delivery, the deposit is refunded. It is up to VISION Car Rentals if any unused days are refundable.

Cancellations of Confirmed Bookings

All cancellations are made via the booking notification email - Vousher (we provide a cancellation link). We normally do not accept cancellations over the phone. For cancellations made at least 72 hours (3 full days) before the start of the rental period, your deposit will be refunded in full and there will be no additional charges. For cancellations made after 72 hours (3 full days) from the start of the rental period, the deposit is NOT refundable.

Lease Documents

You must show the vehicle rental voucher at the pick-up point. VISION Car Rentals is not responsible for refusing a rental if a voucher is not presented. Keep the rental forms and all relevant receipts for at least 28 days after the vehicle is returned. The rental forms are written in Greek and English.

Vehicle Type / Eligibility

Although VISION Car Rentals makes every effort to maintain the specific type of vehicle you have selected, we cannot guarantee a specific make, model or fuel of the vehicle. Bookings are confirmed based on the vehicle category and not the vehicle model. The vehicles presented on the website are indicative of the size and performance of each vehicle category. VISION Car Rentals reserves the right to provide a higher class vehicle in the event that the car class is not available.

Fuel Oil

When returning the rental car, the fuel gauge should be at the same point as it was when it was picked up. In case the fuel in the tank is less than the pick-up point, then the renter of the car is charged for the difference. ATTENTION: In case you return it with more fuel, Vision Group is not liable to refund the fuel difference or offset it with a rental day.

Number of Passengers

Please check the vehicle specifications as VISION Car Rentals is not responsible in the event that the car you have booked is not large enough to accommodate all passengers and luggage upon your arrival. In case the number of passengers in the vehicle exceeds the number of passengers allowed for that particular vehicle, a fine will be imposed.

Inspection of Cars Upon Receipt / Delivery

Upon receiving the rental car, the renter together with the Vision Group representative is obliged to photograph / videotape any damage that may already be present on the vehicle. Also, upon delivery of the car, the renter together with representative of Vision Group must check the car for any new wear/damage that the hirer may have done compared to the existing photographic material available from the car's receipt. In case of new damage/wear the renter of the car is charged accordingly after an assessment by the Vision Group engineer. In the event that you are not at all satisfied with the type of car you have, you should contact VISION Car Rentals immediately. These cases must be handled in consultation with VISION Car Rentals. Failure to do so may result in claims being denied or invalidated. In order to improve our services, we would appreciate any comments or information about your experience.

Consequential Loss

VISION Car Rentals is not liable for any indirect losses that occur as side effects of the main loss or damage, which could not be foreseen by the customer and VISION Car Rentals (such as loss of profits or loss of opportunity).

Force Majeure

Prices include Liability Insurance. Third party insurance, which covers a third party against property damage and bodily injury.

Accident / Damage / Theft

In the event of an accident / damage / theft involving your rental car, you should contact VISION Car Rentals immediately. The vehicle must not be removed from the scene of the accident! If you do not report the accident to the Company or the Police in accordance with Greek law, the Insurance may become void. The report / written incident should state if there was any influence of alcohol or drugs. You should also report any accident or damage to the car rental company. The above procedure should also be followed in case of other damage to the rental vehicle, such as: In case the rental vehicle has suffered damage while parked, you must report the damage to the car rental company before moving the vehicle. In case of theft, the customer is required to file a police report and deliver this document to the car rental company. You should also notify our car rental company immediately of any theft. The rental form, Police incident report form and vehicle keys must be returned to the car rental company. The customer should immediately report all damages to the car rental company. Any unreported accident or damage to the vehicle may be construed as negligence, which may result in the customer being charged.


All prices and charges listed on the booking form include VAT and all city and state taxes.